Terms & Conditions

  1. Rates
    Rates are for a minimum of 24 hours rental. Additional hours will be calculated at one fifth of the daily rate, per hour up to a maximum of 5 hours. Rates include unlimited mileage, maintenance, passenger liability protection and insurance cover of third-party property damage up to RM3,000,000 and unlimited for third party bodily injuries. Rates are in Ringgit Malaysia. Rates are subject to change without prior notice.
  2. Terms of Payment / Deposit
    All rentals are subject to a deposit to cover additional costs such as fuel or in the event of collision or damage to the vehicle. Thrifty Malaysia accepts the following credit & charge cards: American Express, Visa and MasterCard (Thrifty charge cards are not accepted). Third party credit cards are not accepted. The credit card presented must be in the name of the authorized renter. Thrifty Malaysia reserves the right to refuse its car rental services if this term is not met. Debit card and Cash deposits are not acceptable. Debit card or cash is not acceptable as mode of payment at the counter. A deposit will be charged to the credit card prior to checking out the vehicle.
  3. Cancellation Policy
    All paid bookings cannot be cancelled and payment made are non-refundable.
  4. Liability Reduction Option (LRO)
    The renter shall be held responsible for all damages caused to the vehicle, including theft regardless of fault. In the event of an accident of theft, PROVIDED the renter has agreed to accept the LRO and make a police report within 24 hours from the time of the accident or theft, Thrifty shall be entitled to charge the renter an excess fee which is in accordance to the following table (“Excess Fee”). Upon the renter’s acceptance and subject to the terms and conditions stipulated in the Rental Agreement, the renter’s liability is limited to the Excess Fee.
    Car Group Excess Fee LRO Per Day LRO Per Week
    A to K RM2,200 RM16 RM112
    W to Z RM5,300 RM40 RM280

  5. Super Liability Reduction Option (SLRO)
    Additional purchase of Super Liability Reduction Option will entitle the renter to zero excess.
    Car Group Excess Fee LRO Per Day LRO Per Week
    A to K Zero RM28 RM196
    W to Z Zero RM70 RM490

  6. Personal Accident Insurance (PAI)
    The renter may also purchase Personal Accident Insurance (PAI) for a coverage of up to RM150, 000 at a fee of RM8 per day or RM56 per week for all cars. The PAI covers permanent disability and deaths, which includes medical expenses of RM2, 000 per person per accident based on maximum seating capacity of 5 for a car or 4WD and 8 for a MPV.
  7. Navigation System (GPS)
    The renter can also add Navigation System (GPS) devices to all car rentals. Daily rental at RM25 and a maximum of RM250 will be charged per rental transaction. In the event of theft or damage to the GPS device, the renter will be subjected to an excess fee up to a maximum of RM1,060.
  8. Fuel
    Every Thrifty vehicle is rented out with a full tank of fuel and must be returned the same. Otherwise the renter will be charged for a refill upon return based on Thrifty fuel tariffs.
  9. Parking Fees and Traffic Fines
    The Renter is liable for all parking and traffic fines incurred for the duration of the rental. An additional RM50 administration fee will be charged to the renter over and above any fine and penalty cost for any violation arising from the renter’s use of vehicle. Thrifty retains the right to charge against the renter’s charge / credit card if and when payment is due for traffic fines committed by the renter, upon receiving notification from the government authorities.
  10. Extension of Rental
    Should the renter wish to extend the rental or appoint any additional drivers, it is compulsory to advise Thrifty immediately to facilitate the extension of the insurance coverage.
  11. Rent-it-here, Leave-it-there
    A repositioning charge will be levied for one-way rentals. Details on the charges and procedures will be made available at time of enquiry. This service is only applicable between Thrifty location. For Luxury Segment, the service is only applicable to selected Thrifty locations.
  12. Vehicle Condition
    Upon return, the car has to be in the same condition as when it was rented. Failing which, the renter will be liable for the cost of restoring the vehicle to its original condition.
  13. Disputes
    Any dissatisfaction on car rental services or disputes on charges must be brought to Thrifty attention no later than 14 days from the date of completion of rental, otherwise services rendered as per Rental Agreement executed will be deemed conclusive.
  14. Surcharge
    To meet reservations after operating hours, Malaysia/State Public Holidays a fee of RM50 will be levied. 
  15. Restricted Entry
    Thrifty vehicles cannot be driven into Singapore, Thailand, Brunei and Indonesia. Subsequently Thrifty vehicles are prohibited from being loaded onto other modes of transportation via sea, river and air for usage from mainland to Langkawi, Tioman, Redang, Pangkor island etc.
  16. Prohibited Odours
    All items and goods discharging unpleasant odours are strictly forbidden from being carried in the vehicle (e.g. Durians, salted fish etc). The renter will be liable to reimburse Thrifty on demand for all costs of eliminating such odours, including the servicing of the whole air conditioner system and the loss of rental days to Thrifty. Please be advised that smoking in Thrifty vehicles is strictly prohibited.